We Are Blood
Clinical Services Administrative Assistant
Purpose: Use personal expression and creativity to coordinate the Clinical Services Program by providing administrative support to the department director and staff. Establish and maintain quality practices while continually seeking to improve and expand upon performance and knowledge for self and departmental staff.
-Meet and exceed Own It! Customer service standards: Stay in the Know, Get Funky, Open Doors, Applause Feels Good, and Cross the Line.
-Administration of basic functions: Work alongside Clinical Services management to determine daily and weekly goals/needs. Assist management with administrative functions such as organizing/ filing charts, communicating with physician offices, performing Vista medical review as needed, maintaining RN credentialing/competency tracking and new hire HBV vaccinations, and supporting management through BBCS review/report printing, copying and filing, as needed. Conduct any follow-up process concerning Clinical Services collections after consulting Clinical Services management. Maintain Clinical Services outlook calendar with in-house and external collection information.
-Clinical Services collections: Serve as back up to the Clinical Services Coordinator to schedule and coordinate therapeutic phlebotomies for patients according to the physician orders that are received on that patient. Process orders and messages received for therapeutic phlebotomy. Determine patient/donor suitability according to SOP: Register donors; conduct/document medical history interview; perform/document vital signs (pulse, blood pressure, hemoglobin and temperature).
-Donor Serology: Alphabetize and organize serology charts as needed while maintaining utmost confidentiality when dealing with sensitive information. Support Clinical Services department in mailing generated letters, return receipt filing, and follow up.
-Carry out special projects and other duties as assigned.
Skills, Education, & Experience:
-High school diploma or equivalent required, at least one year of experience in Donor Qualification in Blood Banking or medical front office experience required. MA/ CNA/ LVN certification a plus. college degree or medical certification may substitute for some experience.
-Must be able to handle sensitive and confidential information.
-Excellent verbal and written communication and customer service skills when addressing staff, physician, and public interactions; Compassionate interpersonal skills.
-Exhibit professional conduct at all times, even in difficult or stressful situations.
-Punctual and dependable.
-Intermediate computer skills with knowledge of software packages including experience with Microsoft Outlook, Word, and Excel.
-Interpret and respond appropriately to sensitive/confidential information and situations maintaining confidentiality to staff, donors, and patients.
-Develop constructive and cooperative working relationships with others.
-Ability to handle multiple projects, detail oriented with excellent organization skills, and the capacity to follow through on assignments with little supervision.
-Must be able to reassess priorities constantly and take initiative to problem solve when needed.
-Ability to sit and/or work at computer for long periods of time.
-Must be at least 21 years old, have a valid TX driver’s license and be able to provide proof of liability insurance and an acceptable driving record.
-Ability to assimilate information and draw reasonable conclusions.
-Ability to lift approximately 25 pounds.
-Ability to maintain focus and make sound judgments in a busy, distracting environment.
-Ability to work in an area where exposure to biohazardous elements could occur.3
Schedule: Monday-Friday 8am-5pm.
The AMO CommYOUnity! Program asks the question, “Are YOU the kind of colleague / employee that you would want for yourself, if you were in a position to choose.” The standards are both guidelines for self-examination and attainable goals by which individuals can work to improve their own attitude and behavior. The foundation is YOU. The ultimate goal: team success through individual improvement to better serve our community.
The Service Promise: You & Me for a Better We
The 6 Service Standards (see attached Affirmation Statement for further details regarding the standards):
1. Rewards & Recognition
6. Pursuit of Excellence