Purpose:    Responsible for ensuring the appropriate evaluation of all referrals of potential donors, performing authorization/notification processes for donation, conducting risk assessment interview with an adequate historian, and donor case coordination.

Responsibilities:

• Responsible for receiving, coordinating and evaluating potential donor information to written criteria and procedures to determine eligibility for tissue donation.
• Contacting the authorizing person and providing information about tissue donation. Responsible for utilizing defined techniques and completing support documentation as assigned.
• Meet authorization rate requirements, defined performance metrics and individual goals.
• Complete authorization/notification processes and detailed medical history interviews with appropriate parties.
• Communicate with shared service partners and involved entities on shared referrals and/or donor cases to facilitate the donation process. This may include medical examiner’s offices, justices of the peace, funeral homes, eye banks, and organ banks.
• Complete and verify required documentation according to written procedures prior to recovery.
• Responsible for logistical coordination of donors cases with the surgical recovery team.
• Actively and professionally participate in Consent Services meetings and training including but not limited to role play scenarios, presentations and discussions.
• Responsible for entering referral and donor case information into department tracking databases.
• Responsible for activities and projects that support department performance including but not limited to donor case follow-up with shared service partners and participation in events with referral sources or within the community.
• Follow FDA, AATB, and UTR guidelines, protocols, policies, and procedures.
• Special projects as assigned.
• Office hours and work-from-home flexibility required.

·        Own the experience by meeting and exceeding customer service standards for internal and external customers: Stay in the know, Get funky, Open doors, Applause feels good and Cross the line.

Education requirements

• High school or equivalent required, and at least 2 years of health science, patient care, social work, hospice or counseling experience required.

• Bachelor’s degree in a related field, such as health sciences, psychology, social work, or interpersonal communication fields is preferred.

Experience requirements

• Experience working in the Tissue Banking industry preferred.

• Must be organized and have the ability to prioritize tasks to meet established goals and strict deadlines.

• Must be able to work well both autonomously and within a team environment.

• Must be precise, accurate and detail-oriented.

• Must be able to handle sensitive and confidential information.

• Exhibit professional conduct and demeanor at all times.

• Excellent verbal and written communication skills required.

• Knowledge of computer software such as Microsoft Office.

• Demonstrated critical thinking and problem resolution abilities..

• Must be able to work a flexible on-call schedule.

• Bilingual in Spanish preferred.

• Must be at least 21 years of age, have a valid Texas driver’s license, proof of insurance, and an acceptable driving record.

Qualifications

Physical/Mental Requirements:

• Must be attentive to detail.

• Must be able to handle distractions with facility.

• Must be able to exercise discretion, respect, and concern at all times.

• Must be able to deal emotionally with death.

• Must be able to make sound judgments.

• Must be able to assimilate information and draw reasonable conclusions.