We Are Blood

Donor Services Administration Manager

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Austin, Texas, United States

Job status
Full time
Benefits
Health Insurance, Life Insurance, Dental Insurance, Vision Insurance, Disability Insurance, Paid Tuition Reimbursement
Job description

Purpose:


Achieve collection goals through forecasting and management of collection calendars, staff scheduling, and equipment resources while ensuring safety, quality, regulatory requirements, departmental policies, and business rules are followed. Manage and mentor assigned Donor Services support services staff. Oversee and develop Donor Services training program and curriculums to ensure effective staff training based on adult learning styles and maintain compliance with all standard operating procedures and regulatory requirements. Continually seek to improve and expand upon performance and knowledge for self and staff.


Responsibilities:


Personnel Management: Provide direction and motivation for the Scheduling Assistant and Training Coordinators; In conjunction with Director of Mobile Operations, and Human Resources, interview, make hiring, promotion, demotion and termination recommendations, and conduct performance appraisals for direct reports; Assess, document, and monitor attendance, performance, and productivity of direct reports. 


Operational Oversight:


Develop and implement departmental training documents, curriculums and programs with guidance from Director, Fixed Site Operations and Director, Mobile Operations; Oversee and conduct departmental training sessions; Ensure adherence to calendar scheduling requirements and business rules; Assess daily staffing needs across all collection areas and appropriately allocate staff resources to ensure operational efficiency and minimize staffing shortages and overtime; Assess historical drive performance and blood type make-up to strategically deploy automated collection equipment resources; Utilize HemaCollect to manage the following: ensure appropriate staffing based on business rules, monitor collection statistics for all locations, as well as collect & report statistics for quarterly KPIs. Monitor staff errors, KPI metrics parameters, and training progress, to make performance improvement recommendations to ensure appropriate training follow up and development of staff.; Review and submit BBCS and security forms for new hires and position changes; Monitor CDL and authorized driver training process; Ensure compliance with organizational Standard Operating Procedures (SOPs), regulatory requirements, and operator’s manuals; Partner with the Director of Mobile Operations to prepare and monitor adherence to the department’s business plan and annual budget; Monitor staff hours and PTO levels, and evaluate staff leave requests; Coordinate dates for departmental meetings, Education Days, and Holiday hours for upcoming year; Attend meetings, seminars, and workshops as required. 


Organizational Leadership: Demonstrate and ensure that the highest levels of service and professionalism are exhibited. Ensure effective communication of organizational information amongst staff, maintain constructive and cooperative interdepartmental relationships. Leverage knowledge and interpersonal skills to achieve departmental goals; Perform duties of other Donor Services Managers in their absence; Execute other duties as assigned. 


 Education, Experience & Skills:

  • High school diploma or GED required. Prefer a College Degree (Business or Education Degree preferred). 
  • A minimum of 3 years of scheduling and logistics experience and/or educational curriculum development and teaching/ training/ staff development is preferred; and may substitute for a degree.
  • Three years supervisory and/or teaching experience is required
  • Demonstrated high-level of organizational, logical, and interpersonal skills; 
  • Strong computer skills. Experience with Microsoft Office required and HemaCollect, or other scheduling software, preferred.
  • Superior verbal and written communication skills required, experience drafting counseling statements and performance appraisals strongly preferred.
  • Strong people management and leadership skills required 
  • Experience making priority determinations under pressure and working without direct supervision.
  • Punctual, dependable, and detail oriented. 
  • Excellent customer service skills.

 

 Physical/Mental Abilities:

  • Must be at least 21 years old, possess a valid Texas driver’s license, and be able to provide a copy of an acceptable driving record and proof of liability insurance. 
  • Ability to multi-task and make sound judgments in a busy and distracting environment.
  • Capable leader and team builder. Ability to exhibit professional conduct and demeanor at all times as well as the ability to maintain confidentiality and work effectively and positively with others as a team member.
  • Ability to interpret and respond appropriately to sensitive information and situations
  • Ability to employ critical thinking skills to solve issues regarding donor scheduling, staffing and other matters related to donor services
  • Ability to make priority determinations and work without direct supervision, with the ability to work on multiple projects simultaneously, using excellent time management skills to complete all assigned projects in a timely manner
  • Adaptable to changing situations. 
  • Ability to maintain a flexible schedule, including travel, evenings, weekends, and on-call responsibilities.
  • Ability to lift up to 25 pounds unassisted.


Work hours

Monday-Friday

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131197115