We Are Blood serves over 40 hospitals and medical facilities in a 10 county area. Our mission is to provide and protect the community blood supply, to inspire Central Texans to save lives locally, and to always treat everyone we serve as family. When you work here, you’re a vital part of helping to ensure that all Central Texans have access to life-saving blood when they need it!
We are currently hiring a Fixed Site Operations Director to oversee the management of all fixed-site operations, including medical history, donor eligibility, automated component collection, and whole blood collection processes, as well as quality control and education and training in conjunction with the Mobile Operations Director.
Your main responsibilities will include:
• Strategic planning and implementation.
• Goal achievement.
• Oversight and development of the technical training programs for all areas of responsibility including staff management and development.
• Working as the liaison with other operational areas in We Are Blood business planning.
• Establishing and maintaining quality practices while continually seeking to improve and expand upon performance and knowledge for self and staff.
• Minimum of 5 years management experience, including strategic planning, or a minimum of 3 years blood center senior management experience is required.
• Blood center or relevant industry related experience may be substituted for some management experience.
• Blood center experience in donor collection operations management strongly preferred, particularly experience with FDA/ AABB and/or Industry audits.
• Experience with Microsoft Office required; blood bank software and document control software preferred.
• Experience writing employee counseling statements and performance appraisals, nonconformance investigations and corrective actions, SOPs, training plans, change control documents, and validation plans strongly preferred.
• Develop and sustain complete familiarity with all industry guidelines, cGMP, technical skills, departmental SOPs, quality policies and procedures, human resources policies and procedures, mainframe donor database, document management software, operator manuals, training plans, and other materials as appropriate.
• In conjunction with Mobile Operations Director, rotate on call support for the in-house, remote site, and mobile team staff in evaluating donor qualification issues, including autologous, therapeutic and directed donation eligibility, recommending appropriate deferral action; evaluate, treat and follow up on donor reactions and consult with MD and/or executive management as needed.
• Evaluate donor medical and social history information from Donor Records, computer records, Post Donation Information reports (PDIs), Duplicate Donor Discrepancy Reports (DRDs), System Improvement Records (SIRs), and other sources.
• Calculate next donation dates and assign deferral codes as necessary.
• Contact donors when clarification is needed.
• Ensure that all donor deferral data is accurately recorded in the computer, as needed.
• Audit and resolve any discrepancies between manual and computer donor records.
• Direct, manage, and evaluate work activities of the Lamar Operations and Satellite Managers.
• Ensure compliance with all applicable industry, federal and organizational guidelines, protocols, policies, and procedures, including timely and appropriate resolution of SIR’s, reporting of all Worker’s Compensation exposures, illnesses, or injuries.
• Ensure thorough and effective communication and dissemination of information to donors, coworkers and guests.
• Monitor performance data (scheduling statistics, draw/deferral reports, inventory levels, budget/ expenditures, etc.) for areas of responsibility and provide VP, Clinical and Donor Services and/or Executive Management with appropriate reports and analysis.
• Serve as back-up to Mobile Operations Director as needed.
• Function as a mentor to fixed site and support staff by providing leadership, guidance, training and counsel.
• Investigate and rectify employee performance and/or behavioral inadequacies with timely counseling.
• Conduct fair, effective, unbiased, and factual performance appraisals of department managers and ancillary staff.
• Identify individual and departmental training needs, in conjunction with the Director, Mobile Operations, direct development of training plans and programs.
• Conduct training sessions and maintain training documentation.
• Review draw statistics and other performance data to measure employee productivity and goal achievement.
• Work with Donor Services Quality Assurance Manager to establish, implement and validate new processes, protocols, procedures, and technologies; draft and revise SOPs.
• Ensure department procedural documents are reviewed and updated in accordance with approved schedules.
• Maintain attendance, training, disciplinary and personnel documentation.
• Promote, meet, and exceed customer service standards.
• Develop and maintain constructive and cooperative intra and interdepartmental relationships.
• Leverage knowledge, skills, and relationships to develop and achieve departmental and organizational goals in collaboration with Mobile Operations Director.
• Serve as back-up to other Collections Directors in their absence.
• Strong computer skills.
• Strong public speaking and presentation skills.
• Ability to adapt to change and facilitate change in a positive and professional manner.
• Ability to handle multiple priorities effectively, assimilate information quickly (including sensitive information and situations), identify problems and provide appropriate solutions under pressure and work independently, or with little direct supervision.
• Ability to exhibit professional conduct and demeanor at all times.
• Ability to employ critical thinking skills to solve issues regarding donor eligibility, scheduling, staffing, and other matters related to donor services.
• Ability to lead a team.
• Ability to lift up to 25 pounds unassisted.